Shipping policy
Shipping & Delivery Information
Where Can I Ship My Order?
We currently offer nationwide shipping to 45 states within the U.S.
We do not ship to:
Alaska (AK), Hawaii (HI), Michigan (MI), South Dakota (SD), Tennessee (TN), or Utah (UT).
Please note: We also cannot ship to PO Boxes or Military Bases.
A person 21 years or older must be present to sign for the delivery. Please ensure someone is available to receive your order. If possible, ship to a location with reliable adult presence, such as an office or a doorman building.
Shipping Process & Notifications
You will receive email updates at every stage of your order:
- Order confirmation
- Order preparation
- Shipment
- Delivery
If you do not receive an email, check your spam folder and verify that your email address was entered correctly at checkout.
Standard Shipping Charges
Shipping is a flat rate of $19.99 per box.
If you're shipping to multiple addresses, each address must be placed as a separate order.
Shipping discounts may apply through certain brand promotions, including military discounts, first-time customer offers, or bulk order thresholds.
Express Shipping
We offer express shipping. Please contact us for a quote:
service@getliquidrails.com
Estimated Delivery Time
Once your order is out for delivery, you will be notified by email.
Orders typically arrive within 1 to 10 business days, depending on your location.
Age Verification & Delivery
You must be 21 years or older to place and receive an order.
You will need to present a valid photo ID at the time of delivery.
If You're Not Home When Delivery Arrives
Our logistics partner will attempt delivery up to 3 times.
If no one 21+ is available, the package will be returned to us. You may be charged a $19.99 re-service fee for a delivery reattempt.
We strongly recommend shipping to an address where someone 21+ is regularly available. If you're unsure, please contact us immediately at service@getliquidrails.com.
Amending or Canceling Your Order
If you need to make changes or cancel your order, email us as soon as possible at service@getliquidrails.com.
Orders may only be canceled within 3 hours of being placed.
Customer Experience Support
If your order arrives damaged, is missing items, or doesn't meet your expectations, please contact us within 7 days of delivery.
We’re here to make sure you love your experience and the products from our brand partners.
Email: service@getliquidrails.com
Out-of-Stock Items
If an item you ordered is out of stock, we’ll contact you with a similar replacement suggestion or issue a refund.
All suggestions are carefully selected by our team to match the original product’s quality and taste.
Pre-Sale Orders
If your order includes a Pre-Sale or Limited Release product, your full order will ship once the item becomes available.
Creating a LiquidRails Account
- Click the person icon at the top right of the website.
- If you don’t have an account, click “Create Account.”
- Fill in the required information. This email will also connect to our rewards program.
- Check your inbox for an activation email and click the link to confirm.
Having trouble logging in? We’re happy to help. Contact us at service@getliquidrails.com.